Andrea Raab, Customer Service
+49 341 99 15 36 00
Meet the challenges of digital transformation by responding to the needs of your customers and taking advantage of digitalisation. Together we will assist and support you in this change!
In the course of the digital transformation, customers today expect the same service in business that they already know from their private lives. B2B sales must also adapt to this change in order to continue to reach and convince B2B decision-makers. Individual customer needs and their increased demands are central here. These must be addressed through tailored communication, offers and advice. At the same time, digital sales also offers the opportunity to relieve the workload of the company's own employees, because central actions such as information procurement or ordering processes can be carried out online by customers themselves in the future with the right adjustments. But how can the path of digital sales be taken successfully and sustainably?
of B2B buyers use the internet when researching purchases.
is the average cost of a B2B lead for products, services and technology.
of B2B decision-makers prefer to buy online once they have made their decision.
Together with us, you will embark on the path to Sales 4.0. Our experts will work with you to evaluate your existing internal and external sales processes, customer segments and digital systems already in place. We then support you in implementing the identified measures.
Together, we develop goals and strategies for the successful digitalisation of your sales based on your current sales processes. Both your employees and your customers can thus be introduced to new processes and added value step by step.
The demands of our customers are evolving: more personal responsibility and increased online activity, but also individualisation are the focus. With a customer-centric focus, we identify concrete requirements and create digital services that fit your customers.
The digitalisation of customer approach and management no longer only includes sales, but also the service department and marketing. The mission is for all departments to establish common goals, values and ways to develop individual advantages for their own work.
Data collected through digital systems not only offers the possibility to access central information more quickly, but also to profitably analyse the efficiency and effectiveness of measures. In this way, informed, data-driven decisions can be made.
Get an overview of our projects in the areas of digital strategy and eCommerce consulting, development of eCommerce solutions and managed cloud services as well as digital marketing.
To our projects
The Smart Commerce mission is to enable long-term eCommerce success for our customers. We achieve this thanks to a team of excellent eCommerce experts and strong technology partners with suitable solutions for your requirements.
Discover our unique consulting approach for your eCommerce success.
We develop & implement customised eCommerce systems for you with leading technology partners.
Modern public cloud solutions with maximum automation for the operation of efficient eCommerce systems.
We would be glad to provide advice and support on your journey to long-term eCommerce success. Our eCommerce experts are eager to hear about your project!
Phone Number:+49 341 99 15 36 00
+49 341 99 15 36 00hello(at)smartcommerce.de
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