To ensure the smooth technical operation of your systems, we used the following tools:

  1. an incident management system,  
  2. semi-automated prioritisation of requests according to severity and impact on business operations for each reported or automatically detected incident,  
  3. ticket system with processing according to agreed service levels,  
  4. analysis and reproduction of an error image to find a quick and sustainable solution,  
  5. Further escalations to third-party suppliers of purchased software parts,  
  6. 7x24 emergency readiness via telephone or email by our experts,  
  7. monitoring of contractually agreed response times,  
  8. weekly or monthly reporting on all processed incidents and their status.  

Our service package for the technical operation
of eCommerce systems  

We work closely with you to ensure that your online shop is always up to date and functioning optimally. With our technical expertise and commitment, you can focus on growing your business while we take care of the technical operations in the background.

We offer comprehensive services for the trouble-free, high-performance and secure operation of eCommerce platforms, so that our customers know that the optimal operation of their digital systems is guaranteed at all times:

  • The review of an IT system and (re)design and optimisation of the infrastructure.  
  • The takeover, administration and monitoring of the technical operation of an eCommerce or online platform.
  • The outsourcing of applications or application parts to a cloud system suitable for this purpose with all the requirements needed for this in terms of: performance, scaling, compatibility, security, service and price. 

Permanent access:

Contact us today to learn more about our services and how we can help you maximise the potential of your online shop and guarantee flawless access on a permanent basis.

Contact us

Successstory Teaser fischerwerke in der Smart Commerce Cloud

Successstory: Ganzheitliche Betrieb der fischerwerke in der Smart Commerce Cloud.

Mit dem Relaunch-Projekt der fischerwerke im Jahr 2017 standen Auffindbarkeit des Sortiments, Usability und wertstiftende Funktionalität für Nutzer genauso im Fokus wie die Schaffung eines maßgeschneiderten Betriebsmodells. Seit dem Go-Live der neuen Plattform in der Smart Commerce Cloud sind die verlässliche Infrastruktur und effiziente Betriebsprozesse entscheidende Erfolgsfaktoren für die fischerwerke. Erfahren Sie mehr über das Projekt und die fortlaufende Zusammenarbeit in unserer Successstory!

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Whitepaper Smart Commerce Cloud

Whitepaper: Smart Commerce Cloud

Im eCommerce kommt es täglich zu zahlreichen Problemen auf der technischen Seite, beim Hosting und der Umsetzung von Lösungen. Mit der Smart Commerce Cloud deckt Smart Commerce die   gesamte Wertschöpfungskette von der Planung über Implementierung, Betrieb und Optimierung einer eCommerce-Lösung ab. Mit der SC-Cloud Lösung garantieren wir unseren Kunden langfristig Sicherheit und Stabilität. Erfahren Sie mehr in unserem Whitepaper!

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Smart Commerce Cloud

With the Smart Commerce Cloud we enable our customers long-term success through efficient operation & optimised eCommerce systems. 


Get an overview of our projects in the areas of digital strategy and eCommerce consulting, development of eCommerce solutions and managed cloud services as well as digital marketing.

We are happy to assist you!

Asking questions costs nothing! Can we assist you with a problem? Or are you interested in collaboration? Or do you have any remaining questions? Please don't hesitate to reach out to us! We are here to help!

Phone Number:
+49 711 18 42 01 00


Contact our experts directly:

Albrecht Messner, Head of DevOps

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