Our Digital Customer Experience Consulting services help you:

Digital Customer Experience Beratung im Workshop

As part of our analysis, we consider the digital customer experience as the outcome and foundation of your online business performance.

That's why, if you wish, we can involve you in a holistic business performance review to identify touchpoints that can be optimised and align your online presence with your digital strategy.

Sustained customer loyalty

In a competitive environment, it is critical to provide customers with a flawless customer journey from start to finish. Our expert teams have extensive experience in digital customer experience consulting. Whether it's optimised user experience or simplified checkout processes to improved functionality of your mobile apps: We work with you to develop a custom solution that meets your unique business needs.

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Our Customer Experience Consulting Principle

Our consulting approach is based on data-driven insights, customer-centric design and a focus on measurable results. We work closely with your in-house teams to understand your business goals, your customers' needs and your industry's best practices. From there, we develop a comprehensive digital customer experience strategy that aligns with your business goals and helps you achieve clearly defined objectives.

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Future-proof into eCommerce: The implementation of an omnichannel eCommerce strategy at Theo Förch GmbH & Co. KG

FÖRCH is one of the leading German suppliers of products for trade and industry. With a profound eCommerce strategy, FÖRCH has built a modern online shop and a future-proof eCommerce architecture for the internationally operating business together with Smart Commerce. Learn more about the project and the ongoing cooperation in our success story!

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Our projects at a glance

Get an overview of our projects in the areas of digital strategy and eCommerce consulting, development of eCommerce solutions and managed cloud services as well as digital marketing.

To our projects

What makes our work special

Our claim: Digital excellence

We live digital consulting

Experience with the industry giants

Clear approach with our framework

We are happy to assist you!

Asking questions costs nothing! Can we assist you with a problem? Or are you interested in collaboration? Or do you have any remaining questions? Please don't hesitate to reach out to us! We are here to help!

Phone Number:
+49 341 99 15 36 00


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