Lusill Gebauer, Customer Service
+49 3641 3 16 10 20
We support companies in creating exceptional customer experiences. With our UX consulting services, we help you to generate seamless and engaging experiences across all touchpoints.
Improve customer satisfaction and loyalty
Achieve a consistent presence across all channels
Increase sales
Strengthen brand image and customer trust
As part of our analysis, we consider the digital customer experience as the results and foundation of your online business performance. This is why, if you wish, we can involve you in a holistic business performance review to identify touchpoints that can be optimized and adapt your online presence to your digital strategy.
Lets get started
Bringing good UX to market requires a strong synergy between clients, developers, design and end users. Each building block is necessary, but in every project there are individual influencing factors that need to be recognised to turn a good project into an excellent one.“
Our responsibility as UX designers is to show the client the world of their brand from their user's point of view. Only then can he understand what is necessary to guarantee a positive customer relationship.“
In a highly competitive environment, it is crucial to offer customers a flawless customer journey from start to finish. Our expert teams have extensive experience in digital customer experience consulting. From optimized user experience or simplified checkout processes to improved functionality of your mobile apps: We will work with you to develop a customized solution that meets your unique business needs.
Our consulting approach is based on data-driven insights, customer-centric design with a focus on measurable results. We work closely with your internal teams to understand your business goals, the needs of your customers and industry best practices. Based on this, we create exceptional customer experiences across all touchpoints that align with your business objectives and help you achieve clearly defined goals.
To our free of charge audits
Most projects start with a problem that needs to be solved. You spend weeks or months working through a series of challenges, most of which are uncharted territory for you or your company. In the field of digitalization, this is often in the nature of things. A quick look from external professionals can work wonders. Professionals who take an objective look at your challenges to confirm your previous assumptions or to recommend a tried-and-tested approach. We are happy to provide this support. Our consulting teams offer a fixed monthly quota of non-binding consultations in the form of short audits: We look at your challenges or listen to you and give our professional opinion. You gain valuable insights and we do what we enjoy doing the most: Promoting digitalization. Are you interested? Contact us without obligation and we will get back to you as soon as possible!
In 2024, an engaging B2B customer experience will be just as crucial in online retail as it is in B2C. With the increasing digitalization of the B2B sector, competitive pressure also grows. In our blog post, you'll learn exactly what a successful digital customer experience brings to B2B companies. What influence does the user experience have? What are the similarities and differences between B2B and B2C? And which KPIs can you use to measure the success (ROI) of your customer experience?
Direct to the article
Get an overview of our projects in the areas of digital strategy and eCommerce consulting, development of eCommerce solutions and managed cloud services as well as digital marketing.
To our projects
Our claim: Digital excellence
We live Digital Consulting
Experience with industry giants
Clear approach with our framework
We develop & implement customised eCommerce systems for you with leading technology partners.
Modern public cloud solutions with maximum automation for operating efficient e-commerce systems.
Maximise your eCommerce potential with our Digital Experience Platform - personalised experiences, seamless integrations, more conversions!
Optimise your product management with our PIM services - centralised, efficient, error-free. More consistency, less effort!
Use artificial intelligence for your online success - smarter processes, personalised experiences, more sales. Future-proof and efficient!
Asking questions costs nothing! Can we assist you with a problem? Or are you interested in collaboration? Or do you have any remaining questions? Please don't hesitate to reach out to us! We are here to help!
Phone Number:+49 341 99 15 36 00
E-Mail:hello@smartcommerce.de
+49 341 99 15 36 00hello(at)smartcommerce.de
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