Andrea Raab, Customer Service
+49 341 99 15 36 00
Common values. Common goals: Our success is based on the commitment of our employees and the values of our "Smart Way": co-determination, trust and respect, integrity, sustainability, commitment to quality and people development, and independence.
+49 3641 3 16 10 20hello(at)smartcommerce.de
We see our business as a place where people come together to share a strong common interest and values and to be active members of that business. The Smart Way defines who we are and how we work, think and act - it differentiates Smart Commerce in the marketplace. The success of our company is the result of the shared commitment of our employees.
Values such as co-determination, mutual trust, openness and honesty, integrity, team spirit, commitment to quality, sustainable personnel development and independence are the fixed guiding elements of our corporate culture, the "Smart Way". These values guide us in the implementation of our corporate goals, which describe a fundamental attitude towards profit, customers, area of operation, growth, employees, management style and social responsibility.
"We believe that employees want to do excellent and creative work and will do so if they have the right environment. Our Core Values are the foundation for our actions, our goals and our decisions. They are employee- and customer-oriented and give our company direction, identity and personality. The Core Values turn all employees into shareholders, creators and co-decision-makers, and they turn customers into partners.“
We give our employees the right and responsibility to actively participate in important company decisions and to help shape the company as best they can, right up to the highest corporate level.
We guarantee our customers the highest quality for our solutions and service to generate value for them.
We value competent, committed employees and respect their achievements.
We act in an open, honest, trustworthy and loyal manner, following important ethical principles.
We create sustainable value, are committed to stable client relationships and promote continuous performance improvement.
We encourage our employees to continuously develop their skills through training, education and personal development programmes. We encourage intellectual curiosity, knowledge acquisition and knowledge sharing.
We build on our experience in technology and business and remain independent in these matters.
"The mission of Smart Commerce is the sustainable success of our business partners in eCommerce."
We see our customers as partners. Our mission is the long-term success of our business partners in online commerce. Our focus is therefore on the planning, development, maintenance and operation of integrated solutions for the shop manager of our partners.
Our company is uniquely positioned technologically. With eCommerce-experienced experts and highly specialised technical know-how in many of the eCommerce platforms, we implement all eCommerce processes - from online marketing to online shop, delivery and return management of sold goods. Through our partner network, we are able to optimally handle payment, credit card handling or address checks for our customers.
The focus of our eShop solutions is on B2C and B2B business models.
Our employees are members of our company and participate in its success. We offer them an attractive form of participation with the innovative co-determination model, a performance-oriented, safe and creative working environment, and leadership development at every level of the hierarchy. We value both versatility and individuality in each and every one of our employees and help them find satisfaction and fulfilment in their work.
Our goal is to continuously generate profit to ensure the growth of our company, to guarantee adequate returns to our shareholders, the employees, and to provide resources for our other corporate goals.
We focus on markets that we can develop and shape with innovative solutions and comprehensive services. At the same time, we will target new areas of activity that build on our technologies and competencies and represent the interests of our customers.
We see the constant movement of the market as an opportunity for growth and at the same time as a challenge to meet the growing demands of our customers.
"The Smart Way demonstrates in a market-radical environment that democratic participation and social justice within the company can lead to significant economic successes. To ensure our company grows profitably and sustainably, remains attractive to employees and partners, and develops competitiveness, we have derived clear goals from our core values. These core values guide employees in achieving the company's objectives, which encompass a fundamental approach regarding profit, customers, operating area, growth, employees, leadership style, and societal responsibility."
We consider our customers as partners, meaning we share the passion for their business and are committed to their success. Through the provision of the highest quality solutions, we aim to earn their respect and loyalty.
We create an environment that motivates individual engagement while providing creative freedom for employees within the framework of the company's goals."
We view economic success as a commitment to our society and strive to make valuable contributions to the community.
Smart Commerce employees are co-entrepreneurs and, as such, participate in significant company decisions. Readers can find information about the ways and levels through which employees can exercise their rights in this Whitepaper.
Get an overview of our services in the area of digital strategy and eCommerce consulting, development of eCommerce solutions and managed cloud services.
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"We are convinced that a corporate culture like the Smart Way represents a significant competitive advantage in the competition for business partners and employees."
The company founder had a lifelong dream, a special corporate culture. As early as 1989/1990, the working group "Responsibility in Technology" (AK VidT) of the Catholic University Community at the Technical University of Aachen (RWTH) had a project to investigate and evaluate corporate cultures. In this project, the founder of Smart Commerce analysed three particular models as examples and interpreted them under social, ethical and employee-oriented aspects:
The "HP Way" has not only given the Smart Commerce corporate culture its name, but also essential corporate values, such as mutual trust and respect, integrity and commitment to excellence. The essence of the HP Way – radical at the time of its creation – was that the human spirit of employees was the most important corporate resource, and that employees shared in the value of the company with shares and in the company's profits with dividends.
Bill Hewlett: "I believe that men and women want to do excellent, creative work and will do it if they have the environment to do it."
The basic philosophy of the "PSI Model" is based on employee participation in value creation, profit, decision making and shaping the company. The following three basic features form the soul of the PSI model: 1) the shareholder status of many employees, 2) the internal decision-making bodies and 3) employee profit-sharing.
Dietrich Jäschke: "The outstanding positive effect of the PSI self-determination model is the personality development that is integrated into the model: the personal development of the people and the development of the company are compatible and promote each other."
Klaus Hoppmann developed the "Hoppmann Model" under the influence of the co-determination discussion of the 1960s and influenced by Protestant social ethics. As early as 1961, he introduced profit-sharing for all employees. In 1969, the economic committee provided for in the Works Constitution Act was given powers as the supreme supervisory and decision-making body that went far beyond its right to advise.
Klaus Hoppmann "The purpose of the Hoppmann co-determination model is to show by example, in a market-radical environment, that democratic forms of participation and social justice in the workplace can lead to considerable economic success."
Would you like to join a company with an attractive shareholding structure, unique values and excellent career opportunities? Get an overview of Smart Commerce, our job offers and benefits now!
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