For trouble-free, high-performance and secure running of an eCommerce platform, we offer optimization services so that our customers can ensure trouble-free and optimal operation of their eCommerce platforms at all times:
- The examination of an IT system and (new) conception and optimization of the infrastructure.
- Takeover, administration and monitoring of the technical operation of an eCommerce or online platform.
- The outsourcing of applications or application parts into a suitable cloud system with all the necessary requirements regarding: performance, scaling, compatibility, security, service and price.
For the technical operation we used the following tools:
- an incident management system,
- semi-automated prioritization of requests for severity and impact on business operations for each reported or automatically detected incident,
- Ticket system with processing according to agreed service levels,
- Analysis and reproduction of an error image to find a fast and sustainable solution,
- further escalations to third party suppliers of purchased software parts,
- 7x24 emergency standby by phone or email by our experts,
- Monitoring of contractually agreed response times,
- Weekly or monthly reporting on all processed incidents and their status.