We offer comprehensive smart monitoring of all application components, operating system components, important hardware components and complete monitoring of your networks. This enables us to react immediately and actively in the event of a fault in order to identify the fault as early as possible before it occurs and to eliminate the causes as quickly as possible in order to avoid or at least minimise downtimes.
We also offer you comprehensive support, further development and maintenance of applications according to agreed service levels.
In doing so, we rely on Continuous Enhancement, which we tested and developed within the scope of the project planning of a research project in cooperation with the University of Leipzig. We develop extensions for the software systems of all manufacturing partners. To ensure our results, we use customer and application-specific monitoring that detects internal errors in an individual application of the entire system after each code and configuration change and actively reports them to an external monitoring system so that a cause of the error can be found as quickly as possible and eliminated according to the agreed service levels.