Professional operation of eCommerce systems.
The best marketing action of your life is running - and the shop is slow or collapsing. To succeed in eCommerce, you also need smart technical operations that support your growth.
Together with you, we carry out the planning and design phase of your application management project and create an architecture and planning concept that enables you to achieve the best possible performance.
So that you can get the best out of your eCommerce platform, we take over the technical operation of your systems for you. In addition to modern incident management systems, we work with a ticketing system through which we develop transparent solutions. In case of problems you can always reach our Help Desk 24x7.
Use our Application Management to monitor all application components, important hardware components, their networks and operating system components.
To provide you with great flexibility and low hardware costs, we also offer you the operation of your online and eCommerce platforms in the cloud. We rely on the Continuous Enhancement concept, which was developed in cooperation with UNI Leipzig.
We also work with modern approaches to the high availability of your systems, perform load and performance tests to get the most out of your platforms and use proven methods such as the DevOps strategy or a knowledge base in which we bundle our project experience.
Planning and design
In the planning phase of an application management project, we take the following points into special consideration and plan...
For a trouble-free, high-performance and secure operation of an eCommerce platform we offer the following optimization services so that our customers can ensure a trouble-free and optimal operation of their eCommerce platforms at any time...
Running in the Cloud
For the Smart Application Management of customers with eCommerce or online platforms we offer an automatic deployment, with a scalable automatic online solution in the Microsoft Azure PaaS Could infrastructure (e.g. with Sitecore).
We offer comprehensive smart monitoring of all application components, operating system components, important hardware components and network monitoring.
Especially important for the operation of an online or eCommerce platform is the availability. Because every customer wants to have and maintain a high availability of his online platform.
Load and performance tests
We offer our customers the following services to improve the performance of their eCommerce platform.
Every activity at Smartcommerce is documented in a knowledge base, so that every knowledge is always available and transparent for every customer and employee and an unhindered knowledge transfer can always take place.
For the implementation of measures for DevOps strategy, automation and optimization of application management we use the following processes...
We offer our customers a moderated Jira Service Desk for the active support and for the active 7x24 emergency preparedness of our experts, so that every customer can keep up to date with the current status of his requests...