Every activity is documented in a knowledge base at Smart Commerce, so that every knowledge is always available and transparent for every customer and employee and an unhindered knowledge transfer can always take place. Therefore, all important information, such as user manuals, whitepapers and developer documentation, is available online at all times. The handling of this knowledge base is naturally subject to knowledge management in which all information is processed in its relevance especially for customers and employees. The availability of information depends on the relevance and the rights of the account used in the knowledge base. A comprehensive search function with specific keywords makes it considerably easier to search for specific topics in the knowledge base. Functions such as comments, a rating for each article, a short description of an article and the automated creation of cross-references for the contents are an enrichment for our knowledge base and are therefore frequently used.